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Client Engagement Supervisor

Responsibilities:

At Office Depot and Office Max every leader is responsible for growing total sales and services within the location. The ClientEngagement Supervisor is a full-time role and will collaborate with the management team todrive customer satisfaction, community outreach and in store events for small and medium business. Inpartnership with the management team, S/hewill provide guidanceand direction to Sales Consultantsand will facilitate ongoing training on the business model. This person will work closely with the management team to build a client/customer centric culture in the store and motivate and inspire associates to build strong relationships to increase customer retention. Theperson in thisposition will quickly build ongoingclient/customerrelationshipsand become a trusted advisorby utilizing advanced selling skillsand productknowledge.

Thispositionwill assist with the implementation of operational process to maximize store performanceand financial results. Acts as a Change Champion, supporting implemented change. The Client Engagement Supervisor, will also be a ‘Key Carrier', and while functioning in thisrole, will be considered the Leader on Duty. Primary Key Performance Indicator (KPI) is customer satisfaction (CSAT) and related results, such as Net Promoter Score (NPS).

Qualifications:

High School diploma or equivalent education preferred

Minimum two years of experience in retail, supervisory experience in a sales driven customer oriented environment.

Other Information:

Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the Office Depot selling program to promote the sale of the best solution as well as additional products.

Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience. Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention.

Works to continually develop personal selling skills and specialist product knowledge through sales and service tools provided.

Understands and builds overall awareness for Key Performance Indicators for the store. Provide leadership to team to impact and improve results.

Coaches and inspires associates and assists store management in fostering a culture that builds trust, brand loyalty and exceptional service deliver. Trains new associates in the use of new products and tools.

Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes activation and deactivation of the store's alarm system. Responsibilities also include all cash handling, daily store balancing and system process for opening and closing of the store.

Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.

Consistently maintains store appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.

Ensures compliance with company policies, procedures and practices; and supports the company's loss prevention efforts.

Performs other duties as assigned.



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